Some users might notice that the system logs them out repeatedly from the Network Dynamics Client Area shortly after they log in. Alternatively, you might find that you can’t log in at all even after entering the correct credentials. Often, this issue arises when you use a VPN service or connect via a 5G mobile network. In these cases, the frequent rotation of IP addresses interferes with your session and triggers our security measures. Consequently, if you experience these issues, try disconnecting from your VPN or switching to a stable WiFi network. This change can help maintain a consistent IP address and prevent unwanted logouts.
- If you experience this behavior while using VPN, disconnect your VPN and then try logging into the Client Area again; this approach fixes issues resulting from dynamic IP changes.
- If you’re connected via a 5G network and experience this behaviour, please try connecting to a trusted WiFi network and retry logging into the Client Area
VPN endpoints frequently rotate IP addresses between browser sessions, and 5G networks often do the same. As a result, these frequent changes can disrupt your login experience. Our system may interpret the activity as a potential hacking attempt—specifically, cookie or session hijacking—which then triggers security measures on the login pages.
We enforce robust security measures to safeguard against potential hacking attempts. As a result, some VPN and 5G users might experience repeated logouts from the Client Area.
If the issue persists even after trying these troubleshooting steps, we encourage you to contact our support team. Our dedicated experts are ready to help you resolve any access issues. They work diligently to ensure your experience remains as seamless as possible. We appreciate your understanding and cooperation as we work to maintain the highest levels of security and service reliability.
