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Invite additional users to your Network Dynamics account

2 min read

This topic covers processes requiring access to your Network Dynamics Client Area. If you’re not sure how to access the Client Area, please follow this guide before continuing – How do I login to my Network Dynamics Client Area?


At Network Dynamics, we know that effective teamwork is key to successful account management. In this guide, we’ll show you how to invite additional users to your Network Dynamics account, streamlining co-administration and enhancing collaboration. Initially, we explain each step clearly, so you can quickly add colleagues or partners with the right permissions.

Furthermore, our process ensures secure access while empowering your team to share responsibilities efficiently. As a result, inviting additional users not only simplifies your workflow but also boosts overall productivity.

Follow our step-by-step guide to master this process and harness the full potential of collaborative management.

Please note: “account users” are different from “account contacts” – for more detail on this topic please see our article: ‘Account Users and Account Contacts’.

The ‘Invite New User’ feature allows you to invite other users to co-administer your account. This guide will show you how you can add additional users to your Network Dynamics account.

  • If the invitee already has an existing user account with Network Dynamics, they will be able to access your account using their existing login credentials.
  • If the user does not yet have a user account, they will be prompted to create one during the invite process.
  • Additional users can be given varying levels of access and permissions.
  • Only the main owner account can invite new users or transfer ownership of the account. 

PART 1: Send the Invitation to invite additional users #

To send an invite, first, you’ll need to log into the Network Dynamics Client Area.

Once logged in:

1. Click the account profile in the top-right corner

2. From the drop-down menu, select ‘User Management

click user management to Invite additional users

3. On the next screen, click the ‘Invite New User‘ button

4. In the pop-up window, enter the email address of the user you’d like to invite

click send invite to start Invite additional users

5. Also note, the two options for “permissions”

6. Select ‘All Permissions‘ to give full access, or;

7. Select ‘Choose Permissions‘ to only allow selected permissions (see below for further details of permissions)

8. When you’re ready, click ‘Send Invite

9. You’ll then see a green “Invite sent successfully!” message

10. There will now be a list of “Pending Invites” at the bottom of the page

11. Note the options to resend and cancel pending invites (circular arrow and cross icon to the right). Invitations expire after 7 days so you may need to resend if the invitee has not responded in time.  

PART 2: Invitee Accepts the Invitation

Once you have sent an invitation, the invitee will receive an email prompting them to accept the new user invite. Subsequently, they must link their Network Dynamics account to yours.

  • If the user does not yet have a Network Dynamics account, they will be prompted to create one during the invite process.
  • If the invitee already has an existing user account with Network Dynamics, they will be able to access your account using their existing login credentials.

OVERVIEW OF AVAILABLE USER PERMISSIONS:

PERMISSIONDESCRIPTION
Modify Master Account ProfileAccess and modify the client profile information
View & Manage ContactsAccess and manage contacts on the account
View Products & ServicesView and access to products, services and add-ons
View & Modify Product PasswordsAllow password resets and other related actions
Perform Single Sign-OnAllow one-click login into hosting/cPanel services
View DomainsView access to domain registrations
Manage Domain SettingsAllow domain management eg. nameservers/transfers
View & Pay InvoicesAbility to view and pay invoices
View & Accept QuotesView and acceptance permissions for quotes
View & Open Support TicketsAccess to open, respond and manage support tickets
View & Manage Affiliate AccountAccess to view and request withdrawals
View EmailsAccess to view account email history
Place New Orders/Upgrades/CancellationsAllow placing of new orders
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