This topic covers processes requiring access to your Network Dynamics Client Area. If you’re not sure how to access the Network Dynamics Client Area, please follow this guide before continuing – How to access the Network Dynamics Client Area?
As part of our account security policy, we utilise unique Support Codes on each account to help validate support requests and other changes to your site or Network Dynamics account. To quickly access this information, simply use the ‘find my support code’ feature available in your account settings.
We’ll ask for this code when any queries or requests are made for an account/domain/hosting service etc, in order to verify the correct user is making requests regarding the account.
This not only helps keep the information on your account private but also prevents unauthorised changes to your hosting service and domains.
Additionally, if you need to contact us regarding account changes or information, ensure you have your 5-digit Support Code ready.
To find your Support Code or create a new one #
1. First, login to the Network Dynamics Client Area.
2. Additionally, in the top-left corner of every page, you will see a ‘View Support Code’ box with an ‘eye’ icon.
Click ‘View Support Code‘ to reveal the Support Code for your account.
PLEASE NOTE: If you don’t see a code or need to change it, then please carefully follow the steps below.
To generate a new Support Code;
1. From the Main Menu across the top, click ‘Support‘ then select ‘Support Code‘ from the drop-down menu.
2. Next, locate the Support Code for the account, highlighted in blue toward the bottom of the page.
3. If you need to change the code, you can use the ‘Generate New Code‘ button.
Note: The support code adds extra security by providing a unique identifier for account authentication, identity verification, and robust protection.
Conclusion #
At Network Dynamics, our unique Support Codes validate support requests and secure account changes, ensuring that your site and data remain protected. Furthermore, by using the “find my support code” feature in your account settings, you quickly access this essential security measure. Consequently, safeguarding your Support Code reinforces your account’s integrity and streamlines your interactions with our support team.
