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Troubleshooting

cPanel keeps logging me out

Last Updated: March 16, 2025

Are you having trouble staying logged into cPanel? Some users may experience issues where they are repeatedly logged out of cPanel soon after logging in, or they may not be able to log in at all, even when the correct credentials are...

Flush DNS Cache – Windows & Mac

Last Updated: March 19, 2025

In this guide, we explain how to flush DNS cache on both Windows and Mac systems. Over time, outdated DNS entries can cause connectivity issues, so it’s important to clear your cache periodically. Follow the steps below to flush DNS...

Having trouble staying logged into the Client Area

Last Updated: March 27, 2025

Having trouble staying logged into the Client Area? Some users face repeated logouts from the Network Dynamics Client Area soon after they log in. Others may not succeed in logging in at all, even when they enter the correct credentials....

How do I find my public IP address?

Last Updated: March 27, 2025

If you need to find your public IP address, there are several simple ways to do so. Your internet provider assigns a unique public IP address to your connection, allowing websites and online services to recognise your network. Knowing how...

How to clear browser cache

Last Updated: December 17, 2025

What is a cache? If you’re wondering how to clear browser cache, it helps to first understand what a cache is. The browser cache is used for temporarily storing assets from a webpage on your local computer so that when...

How to clear/disable NGINX cache in cPanel

Last Updated: April 1, 2025

This topic covers processes relating to a cPanel service.You will need to be logged into the cPanel account to follow the steps.If you’re not sure how to access your cPanel service — please, follow this guide before continuing: How do I...

How to configure PHP limits in cPanel

Last Updated: March 17, 2025

This topic covers processes relating to a cPanel service.You will need to be logged into the cPanel account to follow the steps.If you’re not sure how to access your cPanel service — please, follow this guide before continuing: How do I...

How to edit PHP settings using php.ini

Last Updated: March 15, 2025

When installing custom plugins or themes, you may need to adjust PHP settings to increase limits for variables like upload_max_filesize, post_max_size, and memory_limit. These adjustments help ensure your website functions correctly, especially when handling large files or resource-intensive tasks. To...

How to fix errors when uploading files in cPanel

Last Updated: March 15, 2025

Encountering errors when trying to upload files in cPanel can be frustrating. You might see messages like: “The file’s size exceeds your account’s remaining disk usage quota. Because of this, you cannot upload this file. Delete some files or contact...

How to fix: 403 Forbidden Error

Last Updated: March 15, 2025

A 403 Forbidden Error occurs when the server blocks access to a directory or file due to security restrictions. Our servers prevent browser access to directories that do not contain an index file (e.g., index.php or index.html). This security measure...

How to fix: 500 Internal Server Error

Last Updated: March 19, 2025

What is it Experiencing a 500 Internal Server Error on your website can be frustrating, but you can often fix it with a few straightforward troubleshooting steps. This guide walks you through actionable tips to quickly identify and resolve the...

How to fix: 508 Resource Limit Is Reached

Last Updated: March 27, 2025

What does it mean when you reach the 508 resource limit? The 508 Resource Limit Is Reached error occurs when your hosting account uses more resources than allocated. To fix the 508 resource limit error, first determine the root cause....

How to perform a traceroute

Last Updated: February 20, 2025

A tool known as ‘traceroute’ (trace route) can help you see the path your network data takes. When you send data (like loading a webpage or sending an email), it doesn’t go directly from your computer to its destination. Instead,...

How to update your computers DNS resolver

Last Updated: March 6, 2025

What is a DNS resolver? A DNS resolver provides a way that your computer (or device) can locate services on the internet, without requiring the user to remember lengthy strings of IP addresses. It is much easier to remember facebook.com than 157.240.8.35 right? DNS...

Redirect loop when using cloudflare

Last Updated: March 25, 2025

Cloudflare redirect loop A Cloudflare redirect loop traps your website in an infinite redirection cycle, blocking users from accessing it. This usually happens due to misconfigured SSL settings Are you seeing “ERR_TOO_MANY_REDIRECTS” error When you add a new domain to...

Troubleshooting 403 / 404 / 500 errors

Last Updated: March 31, 2025

Website errors can be frustrating, but understanding them is the first step toward a solution. Troubleshooting 403 / 404 / 500 errors helps identify the cause of access issues, broken links, or server problems. Whether it’s a permission issue, a...

Understanding DNS: a beginner’s guide

Last Updated: December 18, 2025

If you own or manage a website, understanding the basics of DNS is essential. DNS plays a critical role not only in making websites accessible but also in email services/security.  What is DNS? The Domain Name System, or DNS for short, is a...

Using a temp URL to access your website

Last Updated: March 28, 2025

When you first set up your hosting account, there may be a need to access it immediately—before a domain is pointing to it or if DNS hasn’t yet resolved. In this case, you can use a temp URL to access...

Why is my website slow?

Last Updated: March 22, 2025

Why is my website slow? A slow WordPress website can negatively impact user experience, SEO rankings, and overall performance. This guide will walk you through the steps to diagnose the root causes of slow website performance and take corrective actions....

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