At Network Dynamics Support, we are here to help! If you require assistance with your hosting account, need troubleshooting support, or have general inquiries, please reach out to us using the following support channels. Moreover, our dedicated team is ready to provide prompt and reliable support to resolve your concerns efficiently.
Email/Ticket Support
Specifically, for detailed inquiries or technical issues that require escalation, we strongly recommend using our email and ticketing system. Not only does this method streamline communication, but it also ensures that your concerns receive prompt and effective resolution.
• Email: support@networkdynamics.com
• Submit a Ticket: First, log in to your account on our client portal, then open a ticket.
Steps to Submit a Ticket
1. Log in to your account at https://control.networkdynamics.com/login
2. Next, navigate to the “Support” section.
3. After that, click “Open Ticket” and fill in the required details.
4. Submit your request, and our team will get back to you shortly!
Phone Support
If you prefer speaking directly with our Network Dynamics Support team, please give us a call. Moreover, our phone support staff can help you with account issues, billing questions, and basic technical queries..
• Phone Number: 1300 768 249
Hours of Operation
• Monday to Friday: 9 AM – 5 PM (AEST)
Live Chat Support
For quick assistance, our live chat support is available through our website. Moreover, it serves as an ideal option for addressing urgent issues and answering general questions.
How to Access Live Chat
1. Visit our website at https://networkdynamics.com
2. Next, click the “Live Chat” button in the bottom-right corner of the page.
3. Enter your details, and one of our agents will connect with you shortly.
Support Scope
Here’s a breakdown of the types of support we provide:
• Email/Ticket: Best for complex issues, account management, migrations, and change requests.
• Phone: General inquiries, account and billing help, and basic troubleshooting.
• Live Chat: Great for immediate, straightforward questions and guidance.
If you’re unsure which channel to use, simply choose the one that best suits your needs. Additionally, we will route your inquiry to the appropriate team to ensure a prompt response.
We look forward to assisting you. 😊
